Limonadier Shop Shipping Policy

Delivery Conditions

Our delivery policy is designed to align with our distinctive strategy. We currently offer delivery options in France, Belgium, and Switzerland.

For these territories:

- Orders are usually shipped within 2 business days (48 hours Monday to Friday).

- Expect to receive your order within 7 to 15 business days (Monday to Friday).

According to our analysis and order tracking on our lemonade store, 80.8% of orders are delivered within 7 business days and shipped within 2 business days. For more accurate delivery forecasts, we invite you to consult the page of the product of your choice.

Delivery Rates

To ensure competitive pricing, a flat rate of €3.49 may be applied to orders under €29.99. This method allows us to offer a wide selection of products at affordable prices, despite higher delivery costs for smaller orders.

For orders over €29.99, we offer free delivery. While we strive to meet our stated delivery times, delays may occur and are beyond our control.

Change of Order

An order cannot be modified or canceled within 24 hours of purchase. For all returns, please begin the process as soon as you receive your item. For more information on our return policy, please visit our website.

Order Not Received

If you haven't received your order despite a confirmed delivery status, contact the delivery service to locate your package. Once the order has been shipped, any questions should be directed to the carrier. If the problem persists, email us for prompt assistance. Choose our delivery insurance at checkout to avoid having to contact the carrier in the event of non-receipt; we will resend the item at no additional cost.

Order tracking may not be available due to technical issues. If you have difficulty locating your order, please contact us at contact@limonadier.co for a quick resolution.

Shipment Confirmation and Tracking

You will receive a shipping confirmation email within 24 hours of shipment. The availability of a tracking number depends on the order value and shipping method. For any questions, our customer service team is available at contact@limonadier.co

Damaged Product

If your product arrives damaged, we will cover the return shipping costs. Simply send us a photo or video of the damage to contact@limonadier.co

Contact Us

Opening Hours: 8am to 5pm, Monday to Friday.

Phone: +33631737212

Email: contact@limonadier.co

If our customer service cannot be reached by phone, we invite you to write an email to the following address: contact@limonadier.co