Return and Refund Policy

At Limonadier, if you change your mind about your purchase, you can return any item within 14 days of receipt. To ensure efficient return processing, please inform us by email before sending the item back.

The return conditions for a change of mind include:

The item must be in its original condition, unused.
If the item is sealed by the manufacturer, the seal must remain intact.
The item must not be damaged by the buyer, whether during handling or use.
The return must include the original packaging and all accessories provided.

Return of Damaged, Incorrect or Defective Products:

If you receive a damaged, incorrect or defective product, please contact us immediately.

You have up to 14 days after receipt to return these products for a refund or exchange, starting from the day after delivery.

Initiating a Return: Prior Notification Required

Before returning a product, it is crucial to contact us. This ensures your return is properly tracked and expedites the refund process. We can then provide you with the necessary instructions and facilitate your return. Your cooperation is essential for us to offer quality customer service and process your request quickly.

Please note that returns from certain locations in Europe may incur a fee, although this is rare. It is therefore crucial to contact our support team before initiating a return.

It is essential to pack the item carefully and return it to the address provided after confirmation of the return label.

Order Cancellation

You have 24 hours before shipment to cancel an order. Contact us for any cancellation requests. If the order has already been shipped, please refer to our return policy above.

Lost Shipments

If more than 25 days have passed without you receiving your order, please contact our customer service. Allow us 5 days to locate your package. If we are unable to trace it, it will be considered lost and we will reship it free of charge.

Refund Process

Refunds are processed after receipt and inspection of the returned product. Return approval will result in a refund within 2 business days, followed by a 5-business-day processing time for bank transactions, via the original payment method.

Guarantee

Our products are guaranteed for one month against manufacturing defects under proper use. Damage due to misuse is not covered. If a defect occurs within the first three months, contact us for a return, repair, or exchange. A one-year warranty extension is offered at checkout, with a 24-hour cancellation period after purchase.

Contact us

From Monday to Friday, from 8am to 5pm.

Telephone: +33 631737212

Email: contact@whiskyexplorer.fr

If our customer service cannot be reached by phone, we invite you to send an email to the address provided.

Return and Refund Policy